CompTIA A+ IT Support Fundamentals
A foundational course designed to equip learners with essential IT support skills. It covers hardware configuration, networking, operating systems, cybersecurity, and troubleshooting, aligned with the latest CompTIA A+ exam objectives.
Internal Hardware Components and Connectors Identify the purpose and function of motherboards, CPUs, RAM, and storage devices. Distinguish between various power and data cables used in modern computing. Explain the Power-On Self-Test (POST) process and basic BIOS/UEFI configurations. Mobile Devices and Peripheral Connections Compare and contrast laptop hardware components with desktop counterparts. Configure basic mobile device connectivity and synchronization. Identify common peripheral interfaces including USB, Thunderbolt, and Bluetooth. Network Protocols and Hardware Explain the basic functions of common network protocols and their default ports (e.g., TCP/IP, DNS, DHCP, HTTPS). Differentiate between the roles of routers, switches, and access points. Compare IPv4 and IPv6 addressing basics. SOHO Network Configuration Configure a SOHO router for basic internet connectivity and internal DHCP. Implement fundamental wireless network security using WPA3 encryption. Identify common causes for wireless connectivity issues. Operating System Fundamentals Navigate and utilize primary administrative tools and settings in Windows 10/11. Identify basic features and utilities unique to macOS and Linux. Execute basic file management and disk maintenance tasks. Cloud Computing and Virtualization Define cloud computing concepts including IaaS, PaaS, and SaaS. Differentiate between public, private, and hybrid cloud deployment models. Explain the purpose and requirements of client-side virtualization. Identifying Threats and Vulnerabilities Recognize common malware types including ransomware, trojans, and spyware. Identify social engineering tactics such as phishing and tailgating. Explain the principle of least privilege and basic access controls. Securing Devices and Networks Implement basic workstation security practices, including screen locks and strong passwords. Configure mobile device security features like biometric authentication and remote wipe. Apply basic physical security measures for IT hardware. The CompTIA Troubleshooting Methodology List and apply the 6 steps of the CompTIA troubleshooting methodology. Diagnose common hardware and power issues. Troubleshoot system boot failures safely and effectively. Network and Software Troubleshooting Diagnose limited or no connectivity issues on local networks. Utilize command-line utilities to test and resolve network problems. Troubleshoot common operating system crashes and application errors.