Continuous Training and Customer Support

A Culture of Expertise

Welcome to the final lesson of your onboarding module, where we explore how ISCAR invests in your growth. At ISCAR, our success is built on more than just high-quality tools; it is driven by the expertise of our people. We believe in life-long learning, providing a vast ecosystem of resources to keep you at the cutting edge of the metalworking industry.

Technical Centers & Digital Learning

Our Technical Centers are the heart of our 'seeing is believing' philosophy. Located in hubs like Switzerland, the UK, and Israel, these centers feature state-of-the-art machinery for live trials. For learning on the go, our e-Learning platform offers courses ranging from basic threading to advanced PCD cutting, ensuring you can sharpen your technical knowledge anytime.

Recap: Training & Development

Let's pause to review our training foundations. Remember, staying updated on metalworking innovations isn't just encouraged; it's essential for your career. Take a moment to review these key terms before we move on to how we support our customers globally.

Global Company, Local Presence

ISCAR operates in over 60 countries, but we act locally. This 'Global Company, Local Presence' philosophy ensures every customer has access to expertise. Our Sales Engineers are manufacturing specialists who visit over 100 customers daily, providing on-site consultation to solve complex machining challenges.

Digital Support Tools

To support our customer-centric mission, we provide high-tech digital resources. The ISCAR World App is your 'one-stop-shop' for all catalogs and data. For complex decisions, the ISCAR Tool Advisor uses AI to recommend the absolute best tooling solution based on the customer’s specific machining environment.

Recap: Global & Digital Support

We combine global stability with local agility. Understanding these support structures is key to delivering the 3 P's to our customers every day.

Scenario: Solving a Productivity Crisis

An aerospace manufacturer is struggling with excessive tool wear on a titanium part. As their ISCAR contact, how would you apply our resources? Type your plan to use our local presence, digital tools, and technical centers to solve this crisis.

Applying Your Knowledge

As a new hire, your roadmap is clear. Start by downloading the ISCAR World app and completing your baseline e-Learning modules. Be careful not to work in a silo or assume a standard tool is always the best fit. If a standard tool isn't hitting the 3 P's, reach out to our global network of product managers.