AI role play training, with scenarios and graded assessments
Reading about a hard conversation isn't the same as having one. Claro builds the practice into the course itself: learners talk to an AI character, make calls in branching scenarios, and get their answers graded with feedback, right after the lesson that taught them.
Updated 2026-11-01.
Role plays
The learner talks to an AI character: a hesitant customer, an upset caller, a new hire who needs feedback. The character stays in role, answers out loud, and reacts to what the learner actually wrote, not to a script.
Use them for conversations like:
- Sales calls and objection handling
- Customer service and complaints
- Feedback and difficult conversations for managers
- Interviews, patient conversations and de-escalation
Scenarios
In a branching scenario the learner makes a call at each step, and the story goes where their choices lead, with a few different endings. They see the consequences of a choice instead of being told about them.
Graded assessments
- Open answers. The learner reads a case and writes what they'd do, in their own words. AI scores the answer against a rubric and tells them what they got right and what they missed.
- Quizzes, right after the concept they test: single choice, multiple choice, ordering, matching and fill in the blank.
On Pro and Team, quiz scores show up in your course analytics, and exported courses send each quiz answer to your LMS.
How they get into your course
Claro plans the practice while it builds each lesson, and puts it right after the idea it tests. To steer it, tell Claro AI in the Studio what to practice, for example "end each lesson with a role play with an upset customer," or write it into the course's Activities & Assessment guidance.
Questions
Is it free?
Yes. Role plays, scenarios and graded answers are on every plan, Free included.
Does the character speak?
Yes. Its replies are read out loud, so the practice sounds like a conversation.
Can I choose the scenario and the character?
Yes. Tell Claro AI who the character is and what the learner should practice, and it builds the slide.
Does it work inside my LMS?
Yes. Role plays and scenarios run inside courses exported as SCORM or xAPI.
Can I build the course from my own material?
Yes. Upload your sales playbook, policy or notes, and the practice is built from it. See PDF to course.